TV guide (EPG) not loading: how to fix it

An empty programme guide is annoying, but the channels themselves usually still play. Work through these steps.

1. Wait for the first load

The guide is a large file. After a fresh start it can take one to two minutes to fill in, and three at the most. Give it that time before changing anything.

2. Check the date and time

Guides are matched to the clock of your device. If the date, time or time zone is wrong, every programme appears in the wrong place or not at all. Switch the device to automatic date and time.

3. Reload the guide inside the app

Most apps have a Reload, Refresh or Update guide option in their settings. Use it, wait a minute, and open the guide again.

4. Restart the app completely

Close the app fully, not only Home, and open it again.

5. Check storage

A device with almost no free storage cannot save the guide. Remove apps you do not use.

6. Some channels never have a guide

Smaller and regional channels can have little or no guide data. If only a few channels are empty and the rest are fine, this is the likely reason.

When to message us

Send a photo of the guide screen, your device name and the channel names that stay empty. We check them from our side.

FAQ