IPTV black screen or app not loading

A black screen, an endless loading wheel or an app that closes by itself usually has a simple cause.

Quick checks

1. Confirm the TV has internet. Open another online app to test.
2. Close your streaming app completely and open it again.
3. Restart the TV, stick or box and wait for it to finish starting.
4. Restart the router if other apps are also slow.

If it still does not load

• Open the app's settings and use Reload or Refresh for the playlist.
• Check the date and time of the device. A wrong date can block connections.
• Free some storage. A nearly full device cannot load a large list.
• Update the TV software and the app.

If only one channel is black

The channel may be having a problem on its own. Switch to another channel to test, then tell us the name. We check it from our side.

If everything is black after a renewal or change

Close the app fully and reopen it. If it stays black, uninstall the app, install it again and send us a photo of the new code. We load the account again.

What to send us

A photo of the screen, the device name and what you did. That lets us find the cause quickly.

FAQ